Post: 08/24
Department: Government Printing Works
Salary: R211 713 per annum (Level 06)
Centre: Pretoria
Reference: REF NO: GPW22/11
Requirements:
- Relevant Degree/National Diploma in Information Technology/Computer Science/ Information Systems/ or equivalent NQF level 6 qualification as recognised by SAQA. 1 – 2 years’ ICT end user support experience required.
- Extended working hours may be required;
- Ability to communicate with all levels of management.
- Competencies: Computer aided technical application.
- Knowledge of legal compliance.
- Production process knowledge and skills.
- Technical design and analysis knowledge.
- Acceptance of responsibility.
- Flexibility.
- Initiative.
Duties:
- Provide first line support by registering calls on the help desk system, routing and managing incoming calls manually or via email and an automated call distribution system.
- Provide first level telephone support to the end-user community on hardware, software and network-related problems.
- Resolve a variety of basic and complex problems related to desktop hardware and software in a distributed computer environment during initial contact from the customer.
- Identify incident trends, define the solutions to common trends and document in the defined templates and add to the database.
- Refer to incident management information database, update with new information and communicate updates to team.
- Provide customer service and maintain a friendly presence and helpful attitude;
- apply good interpersonal skills and maintain an ability to work well with others.
- Provide technical support over the phone utilising good phone skills and a professional demeanour.
- Enforce compliance with ICT policy and procedures and ensure all required documentation and approvals are completed within daily tasks.
- Install and configure Windows 10 Operating Systems.
- Install and configure MAC Sierra Operating System.
- Ensure continuous individual development to keep up with new technologies and procedures.
Enquiries :
- Mr K Thamaga Tel No: (012) 764 4075
How to Apply
All applications must be forwarded to: The Branch: Human Resources, Government Printing Works, 149 Bosman Street, Pretoria or Private Bag X85, Pretoria, 0001.
For Attention : Ms V Maja Tel No: 012 764 3912 / Ms L Pale Tel No: 012 764 3976
Z83 Application form
Kindly take note that with effect from 01 January 2021, DPSA approved the new Z83 Application Form (obtainable from any Public Service department). Applicants are requested to use the new application form as failure to do so will result in their application being disqualified. The Z83 form must be signed when submitted.
- New Z83 application form [effective from 01 January 2021]
- Editable New Z83 application form [effective from 01 January 2021]
Closing Date:
22 March 2022 (12:00 noon)