Clover Vacation Work Programme 2026 / 2027 Opens Call Centre Experience in Roodepoort
Clover is offering a Call Centre Vacation Work Programme in Roodepoort from December 2026 to January 2027 for unemployed young applicants who completed Grade 12 within the past five years.
The programme provides practical exposure to customer service, call centre operations, order processing, complaint resolution and product sales at Clover’s Customer Service Centre.
Applications close on 5 November 2026.
Who can apply?
Applicants need:
- Grade 12 / Matric or an equivalent NQF Level 4 qualification
- Grade 12 completed between 2021 and 2025
- At least 55% for English
- At least 55% for Mathematics or Mathematical Literacy
- Advanced computer literacy
- Current unemployed status
- No previous participation in a learnership programme
The opportunity is therefore aimed at recent school leavers who meet the academic requirements and want practical workplace experience.
What will you do in the call centre?
Participants will work within Clover’s Customer Service Centre and gain exposure to daily call centre operations.
You can expect to:
- Handle inbound calls
- Handle outbound customer interactions
- Resolve customer queries
- Resolve complaints
- Escalate issues to the relevant stakeholders
- Capture customer orders
- Confirm orders
- Communicate order-related issues
- Support customer service processes
The role requires clear communication and attention to detail.
Will you capture customer orders?
Yes. Order processing is one of the main responsibilities.
You may need to:
- Capture orders accurately
- Work according to daily call lists
- Confirm orders using standard procedures
- Inform customers if an account is on hold
- Notify relevant teams about order problems
Accuracy is important because order errors can affect both customers and the wider distribution process.
Will you sell Clover products?
Yes. The programme includes exposure to product selling.
You may be expected to:
- Offer new products
- Suggest additional products
- Explain product features
- Communicate special offers
This gives participants exposure to both customer service and sales within an FMCG environment.
What customer service skills will you build?
The programme can help participants develop:
- Telephone communication
- Customer query resolution
- Complaint handling
- Professional communication
- Problem solving
- Interpersonal skills
- Customer service discipline
These skills can be useful for future work in call centres, retail, sales, customer support and administration.
How important is teamwork?
Teamwork is part of the programme.
Participants will be expected to:
- Support colleagues
- Share responsibility for team results
- Participate in meetings
- Work towards shared objectives
- Contribute to a positive team environment
The programme is designed to build both individual workplace skills and team-based working habits.
What computer skills are required?
Applicants need advanced computer literacy.
This is important because customer service and order-processing work typically involves working with digital systems throughout the day.
The specific software platforms are not listed in the information provided.
What personal qualities is Clover looking for?
Useful qualities include:
- Proactive attitude
- Honesty
- Consistency
- High standards
- Good interpersonal skills
- Commitment
- Motivation
- Customer focus
- Effective communication
- Teamwork
- Numerical ability
The role is suited to applicants who are comfortable speaking with customers and working accurately in a structured environment.
How long does the programme run?
The programme runs during the vacation period from:
December 2026 to January 2027
The exact start and end dates are not specified in the information provided.
What are the programme details?
Employer: Clover
Programme: Call Centre Vacation Work Programme 2026 / 2027
Location: Roodepoort, South Africa
Workplace: Clover Customer Service Centre
Minimum qualification: Grade 12 / NQF Level 4
Matric completion window: 2021 to 2025
Required marks: Minimum 55% for English and Mathematics or Mathematical Literacy
Employment status: Unemployed
Closing date: 5 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Clover Vacation Work Programme 2026 / 2027
Before applying, make sure your CV and application clearly reflect your Grade 12 results, computer literacy and any previous customer service, sales or administrative exposure.
