A permanent Point of Sale Administrator position is available at Pedros Head Office in Newlands East, KwaZulu-Natal for candidates with at least two years of experience administering POS and online ordering systems in a restaurant, QSR or retail environment.
The role is responsible for keeping menus, pricing, promotions, store settings and ordering channels accurate across Oracle Micros Simphony, Uber Eats, Mr D, the Pedros app, web ordering and international store platforms.
Applications close on 20 November 2026.
What will you do as a POS Administrator?
The role sits within the IT function and supports the systems customers use to place and pay for orders.
You can expect to:
- Configure POS menu items
- Maintain pricing
- Set up promotions
- Configure discounts and vouchers
- Manage tender media and tax settings
- Configure new stores
- Maintain aggregator listings
- Support the Pedros app and web ordering
- Manage international POS setups
- Audit menus and prices
- Resolve configuration issues
- Maintain change logs and documentation
The position works across both technical systems and day-to-day restaurant operations.
Which POS system does Pedros use?
Pedros uses Oracle Micros Simphony.
The POS Administrator will work with Simphony EMC to maintain:
- Menu items
- Condiments
- Combos
- Price levels
- Discounts
- Promotions
- Vouchers
- Tender media
- Tax settings
Hands-on Micros Simphony EMC experience is strongly advantageous.
Will you set up new stores?
Yes. The role includes configuring systems for:
- New store openings
- Refits
- Ownership transfers
- International launches
You may need to configure:
- Revenue centres
- Workstations
- Printers
- Kitchen Display System devices
- Employee roles
- User access
Accuracy is important because incorrect store settings can affect ordering, payments and reporting.
How does online ordering fit into the role?
The position also manages digital ordering channels.
These include:
- Uber Eats
- Mr D
- Other aggregator platforms
- Pedros app
- Pedros web ordering
You may need to update:
- Store listings
- Menus
- Prices
- Product images
- Trading hours
- Promotions
Customers should see the same correct products and prices regardless of which ordering channel they use.
What are item mappings?
Item mappings connect products on the POS system with the matching products on digital ordering platforms.
For example, an item listed in Micros Simphony needs to correspond correctly with the same product on Uber Eats or the Pedros app.
You will help keep these mappings accurate and work with the Integrations Analyst when orders fail to flow correctly between systems.
Will you support international stores?
Yes. The role includes POS and ordering configuration for international stores.
This can involve:
- Local menus
- Local pricing
- Different currencies
- Country-specific tax requirements
- Local aggregator platforms
- Fiscalisation providers
You will need to maintain group standards while allowing approved local differences.
How important are pricing and promotions?
Pricing accuracy is a major responsibility.
You may need to configure:
- Standard prices
- Promotional prices
- Discounts
- Vouchers
- Special offers
- Tender types
- Tax rules
These changes must be implemented correctly across every relevant sales channel.
What is change control?
Change control is the process of testing and documenting system changes before they are rolled out.
You will need to:
- Follow formal change processes
- Test changes
- Use a lab or pilot store where required
- Record changes
- Maintain configuration standards
- Keep how-to guides up to date
This reduces the risk of incorrect menus, prices or settings going live across stores.
Will you troubleshoot POS issues?
Yes. You may receive configuration or menu-related tickets from the service desk.
You may need to:
- Investigate the issue
- Correct internal configuration problems
- Work with Micros
- Work with aggregator partners
- Work with external vendors
- Escalate problems when necessary
Strong attention to detail and structured problem solving are important.
What reporting or data skills are useful?
Applicants should have working knowledge of:
- Excel
- Basic SQL
- Reporting tools
These skills can help with:
- Checking configuration data
- Reviewing sales data
- Identifying inconsistencies
- Supporting audits
The role is not purely technical configuration. It also requires checking that data flowing into reporting remains reliable.
Who can apply?
Applicants need:
- At least two years of POS and online ordering administration experience
- Experience in QSR, restaurant or retail environments
- Understanding of menu structures
- Understanding of pricing
- Understanding of discounts
- Understanding of tender media
- Understanding of tax
- Excel knowledge
- Basic SQL or reporting-tool knowledge
- High attention to detail
- Strong change-control discipline
- Valid driver’s licence
- Own vehicle
- Willingness to travel
What experience would strengthen your application?
The following would be particularly valuable:
- Oracle Micros Simphony EMC
- Uber Eats administration
- Mr D administration
- Digital ordering platforms
- Multi-country POS
- Multi-currency setups
- International tax configuration
- Store openings
- Restaurant technology
- QSR systems
What are the vacancy details?
Employer: Pedros
Division: Head Office
Business unit: IT
Position: Point of Sale Administrator
Location: Newlands East, KwaZulu-Natal
Employment type: Permanent
Industry: Restaurants
Functional area: Information Technology
Experience: Two or more years in POS and online ordering administration
Closing date: 20 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Pedros Point of Sale Administrator Vacancy
Before applying, make sure your CV clearly reflects your POS administration experience, Micros Simphony exposure, digital ordering platforms, menu and pricing configuration, Excel or SQL skills, and any experience supporting restaurant or retail technology.
