Tracker Customer Experience Graduate Programme 2027: 12-Month Opportunity in Gauteng
Tracker Connect is offering a 12-month Customer Experience Graduate Programme in Gauteng for unemployed South African graduates who want practical workplace exposure in customer service, customer relationship management, billing support, data administration and sales.
The programme is aimed at graduates between the ages of 18 and 35 who have completed a relevant National Diploma or Degree, are not studying full-time and have no previous formal work experience.
Applications close on 11 November 2026.
Who can apply for the Tracker Graduate Programme?
Applicants need to:
- Be South African citizens
- Have a valid South African ID
- Be between 18 and 35 years old
- Have no criminal record
- Be currently unemployed
- Not be studying full-time
- Have no previous formal work experience
- Be computer literate
- Hold a relevant National Diploma or Degree
Which qualifications are accepted?
Tracker is looking for graduates in fields such as:
- Business Management
- Business Administration
- Industrial Psychology
- Information Systems
- Data Analytics
- Human Resource Management
- Sales and Marketing
- Customer Relationship Management
- Other relevant Commerce qualifications
The programme therefore covers a broad range of business, customer and data-related disciplines.
What will you do in the Customer Experience Centre?
Successful graduates will be placed within Tracker’s Customer Experience Centre.
You can expect exposure to:
- Customer service
- Customer query resolution
- Customer information management
- Electronic communication
- Product and service knowledge
- Billing administration
- Sales support
- Data integrity
- Contracting
- Scheduling
- Customer relationship management
The programme combines practical customer-facing work with administrative and commercial responsibilities.
What does first-contact resolution involve?
One of the key responsibilities is providing effective first-contact and one-stop customer resolution.
This means working to resolve customer needs as efficiently as possible without unnecessary transfers or repeated follow-ups.
You may need to:
- Listen to customer concerns
- Understand the issue
- Provide accurate information
- Resolve the query where possible
- Escalate more complex cases when required
Strong communication and problem-solving skills are important.
Will you work with customer information?
Yes. You will help capture and update customer information and support data integrity.
This may include:
- Updating customer records
- Checking information for accuracy
- Correcting errors
- Maintaining consistent customer data
Accurate records are important because customer service, billing and operational processes depend on reliable information.
Will you gain exposure to billing and payments?
Yes. The programme includes exposure to areas such as:
- Invoices
- Adjustments
- Advance payments
- Credit notes
- Payment allocations
This gives graduates practical insight into customer billing and payment administration.
Will there be sales experience?
Yes. Graduates may be involved in:
- Upselling products
- Cross-selling services
- Identifying relevant customer needs
- Recommending suitable products or services
This adds a commercial element to the customer experience role.
What is the difference between upselling and cross-selling?
Upselling involves encouraging a customer to choose a higher-value or enhanced version of a product or service.
Cross-selling involves recommending an additional product or service that complements what the customer already has.
Both approaches rely on understanding the customer rather than offering unrelated products.
Will you work with contracts and scheduling?
Yes. The programme includes exposure to:
- Contracting
- Scheduling
- Customer administration
This can help graduates understand how customer requests move from initial contact into operational fulfilment.
What skills will you develop?
The programme can help build skills in:
- Customer service
- Communication
- Relationship management
- Problem solving
- Data administration
- Billing support
- Sales
- Digital communication
- Teamwork
- Professional conduct
You will also gain a stronger understanding of Tracker products, services and internal systems.
What qualities is Tracker looking for?
Useful qualities include:
- Passion for customer service
- Professional attitude
- Positive outlook
- Strong communication
- Good interpersonal skills
- Customer focus
- Attention to detail
- Willingness to learn
- Adaptability
- Resilience
- Problem-solving ability
- Teamwork
You should also be comfortable working in a fast-paced and multi-skilled environment.
Is previous work experience required?
No. Applicants should have no previous formal work experience.
This makes the programme particularly suitable for graduates seeking their first structured workplace opportunity.
What are the programme details?
Employer: Tracker Connect
Programme: Customer Experience Graduate Programme 2027
Location: Gauteng, South Africa
Duration: 12 months
Age requirement: 18 to 35
Qualification: Relevant National Diploma or Degree
Experience required: No previous formal work experience
Employment status: Applicants must be unemployed
Closing date: 11 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Tracker Customer Experience Graduate Programme 2027
Before applying, make sure your CV clearly reflects your qualification, computer literacy, communication ability, customer-service interest and any academic or volunteer experience involving administration, data, sales or teamwork.
