Unifi is recruiting a permanent Customer Service Agent in Bellville, Western Cape to work directly with clients across personal loans, affordability assessments, account administration, repayments and customer support.
The role combines call centre customer service with practical financial-services responsibilities. You will handle inbound and outbound calls, process loan applications, maintain client records, help resolve complaints and work with customers whose accounts require repayment support.
Applications close on 12 November 2026.
Who can apply?
Applicants need:
- Grade 12 / Matric
- At least one year of experience in a customer-facing, sales or retail environment
- Strong spoken English
- Strong written English
- Basic understanding of financial and credit concepts
- Good organisational skills
- Ability to follow systems and processes accurately
A qualification in Banking, Finance, Business or a related field would be advantageous.
What will you do as a Customer Service Agent?
You will serve as a first point of contact for Unifi clients.
Your responsibilities will include:
- Handling inbound calls
- Making outbound calls
- Processing loan applications
- Assessing affordability
- Resolving customer queries
- Handling complaints
- Managing client accounts
- Following up on repayments
- Maintaining client records
- Responding through written communication channels
The position requires both customer-service ability and attention to financial information.
Will you process personal loan applications?
Yes. Loan processing is one of the main responsibilities.
You will help clients through the application process while making sure they understand the financial commitment they are considering.
Your work may involve:
- Capturing application information
- Checking client details
- Assessing affordability
- Processing loan information
- Explaining relevant information clearly
- Maintaining accurate account records
Accuracy is especially important when working with credit applications.
What does an affordability assessment involve?
An affordability assessment is used to determine whether a customer can reasonably manage repayments on a loan.
As part of this role, you will need to work with financial information and follow Unifi’s credit processes when assessing applications.
The objective is to support responsible lending while making sure customers understand what they are signing up for.
Will you work with customers who have outstanding accounts?
Yes. The role includes contacting clients with outstanding accounts and helping them find workable repayment solutions.
You may need to:
- Contact customers
- Discuss outstanding payments
- Monitor repayment schedules
- Follow up on agreed arrangements
- Help keep accounts on track
This requires patience, professionalism and the ability to discuss financial matters respectfully.
Will you handle complaints?
Yes. You will be expected to take ownership of customer complaints and work toward a resolution.
This means:
- Listening carefully
- Understanding the problem
- Responding promptly
- Explaining solutions clearly
- Escalating issues where necessary
- Following through until the matter is resolved
The role requires the ability to stay calm and practical even when customers are frustrated.
How important is customer account data?
Maintaining accurate client information is an important part of the job.
You will need to:
- Capture customer information correctly
- Update account records
- Keep information current
- Follow internal processes
- Maintain consistent service across communication channels
Accurate data supports loan processing, repayments and customer-service decisions.
Will you communicate through more than phone calls?
Yes. Although telephone communication is a major part of the job, you will also respond to customers through written channels.
Strong written English is therefore important.
The same level of professionalism and accuracy is expected whether you are speaking with a client or responding in writing.
What type of financial-services business is Unifi?
Unifi provides personal loans through:
- Online channels
- Mobile channels
- Branches
The company operates across several African markets and combines lending services with technology and data analytics.
The Customer Service Agent role therefore provides exposure to both financial services and technology-enabled customer operations.
What skills will help you succeed?
Useful skills and qualities include:
- Customer service
- Communication
- Financial awareness
- Attention to detail
- Patience
- Problem solving
- Organisation
- Reliability
- Resilience
- Target focus
You should be comfortable working in a busy environment and taking ownership of your workload.
Is the role target-driven?
Yes. Unifi describes the position as suitable for someone who is target-driven and motivated to grow.
Performance may be influenced by factors such as:
- Customer service quality
- Productivity
- Loan-processing performance
- Account follow-up
- Achievement of relevant targets
The remuneration structure also includes monthly performance incentives.
What remuneration is offered?
Unifi offers:
- Basic salary
- Monthly performance incentives
The specific salary amount is not stated.
What are the vacancy details?
Employer: Unifi
Position: Agent, Customer Service
Location: Bellville, Western Cape
Employment type: Permanent
Industry: Financial Services
Functional area: Customer Service
Experience level: Entry level
Minimum qualification: Grade 12 / Matric
Required experience: At least one year in customer service, sales or retail
Closing date: 12 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Unifi Customer Service Agent Vacancy
Before applying, make sure your CV clearly reflects your customer-facing experience, communication skills, sales or retail background and any exposure to credit, finance, loan processing or account administration.
