Job Purpose
To provide professional and efficient call services to optimize client experience for Nedbank clients and ensure continued relationships are created and maintained.
Company: Nedbank
Location: Kwa-Zulu Natal and Johannesburg
Closing Date: 28 June 2024
Job Responsibilities
- Adhere to Daily Schedule: Ensure that targets are met by following the work plan.
- Follow Nedbank Processes and Values: Uphold honesty, integrity, accountability, respect, and push beyond boundaries when answering calls and dealing with internal and external relations.
- Escalate Unresolved Queries: Log unresolved cases on the system for management attention.
- Answer Calls Efficiently: Aim to answer 90% of all calls within 60 seconds as per Service Level Agreements (SLA).
- Generate Leads: Achieve monthly lead targets by offering products to clients.
- Prevent Losses: Be vigilant and ensure all calls are logged correctly to avoid losses.
- Contribute to Transformation Goals: Participate in Nedbank culture-building initiatives and support corporate social responsibility initiatives.
- Enhance Processes: Identify and recommend opportunities to improve processes, systems, and policies.
- Stay Informed: Keep abreast of industry changes by reading relevant newsletters, websites, and attending sessions.
- Maintain Risk Standards: Stay updated with risk standards and complete required manuals.
- Embrace Nedbank Vision: Demonstrate Nedbank values through interactions with the team and stakeholders.
- Personal Development: Identify training courses and career progression opportunities for self-improvement.
- Ensure Knowledge Sharing: Maintain and share knowledge with the team to ensure correct information is provided to stakeholders.
- Client Query Management: Understand and address client queries effectively, providing continuous feedback to management and stakeholders.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
How to Apply
This position offers a valuable opportunity for a motivated and efficient individual to join Nedbank’s dynamic team. If you meet the qualifications and are ready to contribute to Nedbank’s success, apply now to become a Client Services Consultant in Kwa-Zulu Natal or Johannesburg.
