FNB FirstJob Learnership 2026: Banking, Customer Service and Financial Operations Training
A formal registered qualification combined with practical banking experience is at the centre of the FNB FirstJob Learnership 2026 in Johannesburg.
The learner will contribute to real business activities involving research, analysis, administration, customer service, financial processes, projects and process improvement while completing the requirements of the qualification.
The opportunity is listed as part time under requisition R54660, with applications closing on 20 November 2026.
What will you do during the FNB FirstJob Learnership?
The programme combines formal learning with practical work.
Learners may complete tasks involving:
- Research
- Analysis
- Administration
- Process work
- Project work
- Customer service
- Operational support
These activities are designed to contribute to predefined business objectives while helping learners build workplace experience.
What qualification will you complete?
The role requires the learner to complete a formal, registered qualification during the employment period.
The specific qualification title and NQF level are not included in the information provided.
Learners will be expected to meet all requirements of the qualification while also completing their workplace responsibilities.
Additional work-related training may be provided where required.
How will financial processes feature in the programme?
Learners will be expected to increase their knowledge and understanding of financial processes and follow the required operating standards.
This can help build practical exposure to:
- Banking operations
- Financial procedures
- Operational standards
- Cost awareness
- Internal controls
- Business processes
Learners must also identify and escalate potential risks that could increase costs.
Will you work with customers?
Yes. Customer interaction forms an important part of the role.
Learners will be expected to:
- Follow service standards
- Apply Treating Customers Fairly principles
- Communicate according to agreed standards
- Resolve customer dissatisfaction
- Take ownership of complaints
- Collect customer feedback
- Provide technically accurate product information and advice
This gives participants practical experience in customer service within a financial services environment.
What is Treating Customers Fairly?
Treating Customers Fairly, or TCF, is a customer-service approach used in financial services.
Within this role, learners will be expected to interact with customers in line with FNB’s service standards and the required TCF outcomes.
This means customer needs, clear communication and appropriate service should form part of day-to-day interactions.
Will you learn about risk and cost management?
Yes. Learners will need to:
- Identify potential risks
- Escalate issues that could increase costs
- Be conscious of how their work affects business costs
- Follow required operating standards
- Maintain accurate activity records
This develops an understanding of how individual actions can influence broader financial and operational performance.
How does process improvement fit into the learnership?
The programme encourages learners to look for ways to improve the way work is done.
You may need to:
- Investigate ways to optimise processes
- Support operational efficiency
- Help align business processes with customer service
- Identify possible system improvements
- Identify process improvement opportunities
- Share recommendations with line management
This provides exposure to continuous improvement alongside routine banking operations.
What quality standards will you follow?
Learners must work according to FNB’s policies, procedures and quality requirements.
Responsibilities include:
- Following company policies
- Maintaining accurate activity reports
- Working within approved processes
- Meeting quality standards
- Supporting operational efficiency
Accuracy and consistency are important because the work contributes to customer and business outcomes.
What teamwork skills can you develop?
The role places strong emphasis on working effectively with others.
Learners will be expected to:
- Work toward shared team goals
- Respect individual contributions
- Share useful information and knowledge
- Respect diversity
- Support an inclusive workplace
- Collaborate with colleagues
The programme therefore combines individual development with team-based performance.
How will your personal development be managed?
Learners are expected to take an active role in their development.
You may need to:
- Identify your development gaps
- Choose activities that address those gaps
- Create a personal development plan
- Review the plan with your team leader
- Understand the skills and competencies you need to master
- Demonstrate continuous improvement
This gives the programme a structured professional-development component alongside the formal qualification.
What are the programme details?
Employer: FNB
Programme: FirstJob Learner 2026
Location: Johannesburg
Time type: Part time
Requisition: R54660
Learning: Formal registered qualification plus workplace training
Closing date: 20 November 2026
How does Employment Equity apply?
Appointments will be made in line with the FirstRand Group Employment Equity Plan.
FNB also supports the recruitment and advancement of persons with disabilities.
Candidates may voluntarily disclose disability information during the recruitment process, and the information will be treated confidentially except where disclosure is legally required.
How do you apply?
Applications must be submitted online through the FirstRand recruitment platform.
Apply for the FNB FirstJob Learnership 2026
Use requisition R54660 to identify the correct opportunity.
When do applications close?
Applications close on 20 November 2026.
FNB specifically notes that applications will not be accepted from the closing date onwards, so applicants should submit before 20 November 2026 rather than waiting until the deadline.
