Absa is offering a Prestige Banking Internship designed to kick-start your career in sales, customer service, and retail banking. This program is ideal for driven graduates who want to learn how to work in high-performance environments while building relationships with clients across various channels.
Location: Viva Tower, Johannesburg
Closing Date: 23 April 2025
About the Internship
This is a full-time internship focused on sales, service delivery, and customer account management in the Prestige Banking segment. You’ll work closely with a portfolio of clients across multiple branches and learn how to drive product uptake, manage dormant accounts, and improve customer retention through outbound communication.
What You Will Be Doing
Sales and Account Management (75%)
You’ll focus heavily on:
- Selling and cross-selling banking products via telephone
- Helping customers understand and choose the right products
- Managing the onboarding process and following up on documents
- Capturing customer information in internal systems
- Referring leads to branches and tracking progress
- Supporting campaigns and promotions
Customer Retention and Relationship Building (20%)
Your tasks will include:
- Reaching out to dormant or zero-balance accounts
- Helping customers activate and fund their accounts
- Sending out promotional emails and SMS
- Collecting and sharing customer feedback
- Supporting the Relationship Manager in closing new deals
Admin and Team Support (5%)
You’ll assist with:
- Vendor management (stationery, assets, etc.)
- Cross-functional teamwork
- Managing business risk and ensuring compliance
- Completing mandatory training
Who Should Apply?
This internship is ideal for individuals who are:
- Recent graduates with a business degree (preferably in finance or accounting)
- Eager to learn about financial services
- Fluent in English and Swahili (added advantage)
- Skilled in communication, relationship building, and sales
- Computer literate and numerically inclined
- Holders of a Certificate of Proficiency (advantageous but not essential)
Key Competencies
- Great listening and questioning skills
- Ability to identify customer needs
- Strong organisational and presentation skills
- Drive to meet targets and deliver under pressure
- Self-motivated with a keen eye for detail
How to Apply
Visit Absa’s official careers portal via the link below:
Search for job ID R-15974296 or “Prestige Banking Intern – Viva Tower”. Be sure to apply before 23 April 2025.
