A permanent Retail Store Assistant position is available at Dis-Chem Westown Square in Durban for applicants with Grade 12, retail experience and basic computer skills.
The role supports the day-to-day running of the store, with responsibilities covering customer service, point-of-sale cash control, refunds and returns, delivery verification, high-risk stock, branch cash requirements and retail administration.
Applications close on 17 November 2026.
Who can apply?
Applicants need:
- Grade 12 / Matric
- Retail experience
- Basic Microsoft Word skills
- Basic Microsoft Excel skills
- Basic Microsoft Outlook skills
- SAP knowledge
Applicants must also be South African citizens and meet the required criminal and credit screening requirements.
A driver’s licence and/or own reliable transport is also required.
What will you do as a Retail Store Assistant?
The role supports both operational and administrative functions in the store.
You can expect to:
- Assist customers
- Handle customer queries
- Manage complaints and compliments
- Support point-of-sale controls
- Process refunds and returns
- Check deliveries
- Review invoices
- Assist with Distribution Centre claims
- Control high-risk stock
- Prepare reconciliations
- Manage branch change requirements
- Maintain retail documents
The position therefore combines customer-facing work with behind-the-scenes operational control.
How will you support customers?
Customer service is a central part of the role.
You may need to:
- Build professional customer relationships
- Resolve stock queries
- Respond to enquiries
- Refer customers to the correct department
- Provide feedback when follow-up is required
- Escalate complaints and compliments to management
You will also need to work within Dis-Chem’s customer turnover benchmarks.
Will you work with cash and point-of-sale controls?
Yes. The role includes responsibility for several point-of-sale processes.
You may need to:
- Manage shorts and overs
- Monitor floats
- Process refunds
- Process returns
- Prepare daily reconciliations
- Manage branch change requirements
- Maintain float records
- Maintain petty cash records
- Maintain cash-on-hand documentation
Attention to detail and honesty are especially important because the role handles store cash controls.
What are shorts and overs?
Shorts and overs are differences between the amount of cash that should be available according to transactions and the amount that is actually counted.
You may need to identify, record and report these differences in line with store procedures.
Will you work with returns and back shopping?
Yes. You will help make sure that:
- Returned goods are processed correctly
- Back-shopping items are handled properly
- Refund transactions follow company procedures
- Store records remain accurate
These processes help maintain both stock accuracy and financial control.
Will you check deliveries and invoices?
Yes. You will be responsible for helping verify deliveries and invoices for accuracy.
This can include:
- Checking delivered goods
- Comparing deliveries against invoices
- Identifying discrepancies
- Supporting claims where necessary
Accurate receiving controls help reduce stock losses and operational errors.
What are Distribution Centre claims?
Distribution Centre claims are used when there is a problem with stock received from a distribution centre, such as shortages or other discrepancies.
You may assist the Receiving Manager with:
- Preparing claims
- Logging claims
- Maintaining supporting records
This requires accurate documentation and attention to detail.
Will you manage high-risk stock?
Yes. Part of the role involves managing and controlling high-risk stock.
This may include items that require tighter controls because of their value, sensitivity or risk of loss.
Good stock discipline is important in a busy retail environment.
What administrative work is involved?
You will help maintain retail records and documents relating to:
- Floats
- Petty cash
- Cash on hand
- Reconciliations
- Returns
- Refunds
- Deliveries
- Claims
The role requires strong document control and the ability to work accurately under pressure.
What skills are important?
Useful competencies include:
- Retail administration
- Retail operations knowledge
- Customer relations
- Leadership
- Management ability
- Teamwork
- Trustworthiness
- Honesty
- Ability to work under pressure
- Deadline management
The position suits someone who is comfortable balancing customer service with operational controls.
What benefits are offered?
Dis-Chem lists:
- Market-related salary
- Medical aid
- Provident fund
- Staff account
What are the vacancy details?
Employer: Dis-Chem Pharmacies Limited
Store: Westown Square
Position: Retail Store Assistant
Location: Durban, KwaZulu-Natal
Employment type: Permanent
Division: Retail
Industry: FMCG
Minimum qualification: Grade 12 / Matric
Experience: Retail experience
Closing date: 17 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Dis-Chem Retail Store Assistant Vacancy
Before applying, make sure your CV clearly reflects your retail experience, customer service ability, cash-handling exposure, stock receiving responsibilities, SAP knowledge and any previous work with refunds, reconciliations or store administration.
