Fidelity Services Group is recruiting a Personal Assistant to the Group Chief Information Officer in Roodepoort for an experienced executive-support professional with a strong technology background.
The permanent role goes beyond traditional diary and administrative support. The successful candidate will help coordinate the CIO office, prepare executive reports and presentations, support financial administration, manage senior stakeholder engagements and use AI, Microsoft 365 and automation tools to improve executive productivity.
Applications close on 12 November 2026.
Who can apply?
Applicants need:
- Grade 12 / Matric
- Administrative or secretarial post-school qualification
- Three to five years of experience as a Personal Assistant, Executive Assistant or Administrator supporting senior or executive management
- Previous experience in an IT or technology environment
- Advanced Microsoft PowerPoint skills
- Advanced Excel skills
- Advanced Word skills
- Advanced Outlook skills
- Advanced Microsoft Teams skills
- Valid driver’s licence
- Own reliable transport
- Clear criminal record with no pending cases
Applicants who live within the West Rand area would be preferred.
Why is technology experience important for this role?
This position supports Fidelity’s Group Chief Information Officer, so previous exposure to an IT or technology environment is essential.
You will need to understand the pace and priorities of a technology leadership office while coordinating information across executives, employees, clients, suppliers and other stakeholders.
The role also requires someone who is comfortable adopting new digital tools rather than relying only on conventional administrative processes.
How will AI and automation fit into the job?
AI and automation are explicit parts of the position.
You will be expected to:
- Use AI productivity tools
- Work with Microsoft Copilot or similar technology
- Improve information management
- Improve the quality of executive outputs
- Identify repetitive processes
- Recommend digitisation opportunities
- Recommend automation opportunities
- Simplify inefficient administrative processes
The expectation is that technology should actively improve how the CIO office operates.
What executive support will you provide?
You will manage and coordinate the CIO’s day-to-day executive requirements.
This includes:
- Diary management
- Appointments
- Meetings
- Client engagements
- Events
- Email coordination
- Executive correspondence
- Documentation
- Prioritisation of communications
You will need to anticipate requirements and track priorities without waiting for continuous instruction.
Will you prepare executive presentations and reports?
Yes.
Producing high-quality executive material is an important part of the role.
You may need to prepare:
- PowerPoint presentations
- Executive reports
- Briefing material
- Management information
- Weekly reports
- Monthly reports
- Ad hoc reports
The ability to present information clearly and professionally is therefore essential.
Will you take meeting minutes and track actions?
Yes. You may be responsible for:
- Recording minutes
- Tracking meeting actions
- Following up on outstanding matters
- Monitoring commitments
- Tracking deadlines
The role requires someone who can make sure agreed actions continue moving after meetings have ended.
What financial administration is involved?
The position includes basic financial and commercial administration.
Applicants should understand concepts such as:
- Budgets
- Quotations
- Invoices
- CAPEX
- OPEX
- Management information
You may help consolidate budgetary and financial information for the CIO office.
This does not make the role a finance position, but commercial awareness is important when supporting senior technology leadership.
What are CAPEX and OPEX?
CAPEX, or capital expenditure, generally refers to spending on longer-term assets or investments.
OPEX, or operating expenditure, refers to ongoing operational costs involved in running a business.
Understanding these concepts can help when working with technology budgets, invoices, projects and management reporting.
Will IT governance knowledge help?
Yes. Knowledge or experience with the following would be advantageous:
- ITIL
- COBIT
These frameworks are commonly associated with IT service management and technology governance.
They are not listed as essential requirements, but familiarity with them may help applicants understand the governance environment around a CIO office.
How important is confidentiality?
Confidentiality is a core requirement.
You may work with sensitive information involving:
- Executives
- Technology operations
- Business decisions
- Budgets
- Clients
- Suppliers
- Internal communications
Applicants must be trustworthy, discreet and capable of handling sensitive business information responsibly.
What kind of person is suited to the role?
Fidelity is looking for someone who is:
- Proactive
- Organised
- Detail-oriented
- Accountable
- Deadline-driven
- Professional
- Trustworthy
- Discreet
- Technology-oriented
- Innovative
- Commercially aware
- Curious
- Improvement-focused
You should also be comfortable making decisions, exercising judgement and working independently.
Will you work with senior stakeholders?
Yes. You may communicate with:
- Executives
- Employees
- Clients
- Suppliers
- Other business stakeholders
Strong diplomacy, emotional intelligence and relationship-building skills are therefore important.
Is this a standard Personal Assistant role?
No. The position is specifically described as a proactive, technology-enabled executive support role.
The successful candidate will be expected to:
- Anticipate requirements
- Take ownership
- Exercise judgement
- Improve processes
- Use AI
- Use automation
- Adopt new technology
- Support executive decision-making and productivity
This makes the role particularly relevant to experienced executive assistants who want to work more closely with technology leadership and digital transformation.
Will you need to work outside normal hours?
At times, yes.
Applicants need flexibility to provide support:
- After hours
- On weekends
- On public holidays
This would apply when operational or executive requirements make additional support necessary.
What are the vacancy details?
Employer: Fidelity Services Group
Division: Fidelity Security Services
Position: Personal Assistant to the Group Chief Information Officer
Location: Roodepoort, Gauteng
Employment type: Permanent
Industry: Security and Investigations
Functional area: Information Technology
Experience level: Mid-Senior
Required experience: Three to five years of relevant executive or administrative support experience
Closing date: 12 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Fidelity Personal Assistant to the CIO Vacancy
Before applying, make sure your CV clearly reflects your executive-support experience, previous work in an IT environment, Microsoft 365 capability, presentation and reporting skills, financial administration exposure and any practical experience with AI tools such as Microsoft Copilot.
