A permanent Sales Consultant position is available at Virgin Active Sandton in Johannesburg for applicants with Matric and one to two years of successful sales experience in retail, hospitality, wellness or a similar customer-focused environment.
The role centres on converting prospects into memberships, generating leads, managing a sales pipeline and delivering a premium customer experience while working toward monthly sales and revenue targets.
Applications close on 15 November 2026.
What will you do as a Virgin Active Sales Consultant?
The role is focused on turning customer interest into memberships.
You can expect to:
- Speak with prospective members
- Understand their goals and lifestyle
- Conduct needs analysis
- Take prospects on club tours
- Present membership options
- Explain pricing
- Close sales
- Follow up on leads
- Maintain customer relationships
- Work toward monthly sales targets
The position combines consultative selling with customer experience and wellness-focused relationship building.
How does the sales process work?
Virgin Active expects Sales Consultants to follow a structured sales process.
This includes:
- Needs analysis
- Club tour
- Price presentation
- Closing the sale
The aim is to recommend a membership option that suits the prospect rather than simply pushing a standard package.
Strong listening and communication skills are therefore important.
Will you have sales targets?
Yes. The role includes monthly performance targets linked to:
- Membership units
- Revenue
- Lead conversion
- Appointments
- Tours
- Completed sales
You will need to maintain healthy conversion ratios throughout the sales pipeline.
How will you find new customers?
Lead generation is a major part of the job.
You may generate opportunities through:
- Walk-ins
- Referrals
- Direct outreach
- Corporate opportunities
- Local activations
You will also need to create daily sales activity to keep new opportunities entering the pipeline.
Will you manage a sales pipeline?
Yes. You will be responsible for keeping leads active and accurately recorded in Virgin Active’s Leads Management System.
This includes:
- Capturing leads
- Tracking prospects
- Monitoring follow-ups
- Progressing opportunities
- Maintaining accurate sales information
A disciplined pipeline helps make sure potential members are not lost between enquiry and decision.
How important is follow-up?
Follow-up is central to the role.
You may communicate with prospects through:
- Telephone calls
You will need to follow up consistently while helping each prospect through the membership decision process.
Building trust can also lead to referrals and repeat opportunities.
What kind of customer experience will you provide?
Virgin Active places strong emphasis on premium service.
You will be expected to create a professional, energetic and welcoming experience at every stage.
This can include:
- Greeting prospects
- Understanding individual needs
- Responding to concerns
- Resolving problems
- Personalising interactions
- Helping customers feel comfortable in the club environment
The goal is to help prospective members imagine how the club can fit into their lifestyle and wellness goals.
How does wellness fit into the sales role?
The position is not only about selling gym memberships.
Virgin Active describes its approach around holistic wellbeing, including:
- Physical wellbeing
- Mental wellbeing
- Nutritional wellbeing
- Social wellbeing
Sales Consultants are expected to act as ambassadors for this broader wellness approach when engaging with prospective members.
Will you work with other teams?
Yes. You may work closely with:
- Sales Managers
- Experience teams
- Personal Trainers
Collaboration helps identify sales opportunities and supports overall club performance.
You will also be expected to participate in training and coaching sessions.
Who can apply?
Applicants need:
- Matric
- One to two years of successful sales experience
- Strong written communication
- Strong verbal communication
- Organisational ability
- Analytical ability
- Microsoft Office skills
- Digital confidence
- Customer-service experience
- Ability to build rapport quickly
Experience in retail, hospitality, wellness or a similar sector is relevant.
What interpersonal skills are important?
The role requires strong people skills.
Useful qualities include:
- Emotional intelligence
- Active listening
- Cultural awareness
- Empathy
- Confidence
- Relatability
- Situational awareness
- Curiosity
These skills can help when working with customers from different backgrounds and handling sensitive or difficult situations.
What other skills will help you succeed?
Virgin Active also looks for:
- Attention to detail
- Resilience
- Composure
- Problem solving
- Conflict resolution
- Adaptability
- Time management
- Digital fluency
You should be comfortable staying calm and professional during busy periods or unexpected operational issues.
What hours will you work?
Applicants need to be available for the required club roster.
This can include:
- Early mornings
- Evenings
- Weekends
- Public holidays
This reflects the operating hours of a fitness club environment.
What are the vacancy details?
Employer: Virgin Active South Africa
Position: Sales Consultant
Business unit: Sandton
Division: Sales Gauteng North
Location: Johannesburg, Gauteng
Employment type: Permanent
Industry: Health, Wellness and Fitness
Functional area: Sales
Minimum qualification: Matric
Experience: One to two years of successful sales experience
Closing date: 15 November 2026
How do you apply?
Applications must be submitted online.
Apply for the Virgin Active Sales Consultant Vacancy
Before applying, make sure your CV clearly reflects your sales results, customer-service experience, lead generation skills, target performance and any exposure to CRM or lead-management systems.
