Tsebo Facilities Solutions has a full-time Receptionist opportunity in Durban for someone with experience in front-of-house service, customer support and workplace operations.
The position is broader than a standard reception role. It includes facilities coordination, service-provider oversight, workplace inspections, reporting, meeting-room management and support for cleaning, hygiene and other office services.
Applicants need Grade 12 and four to five years of relevant experience. Applications close on 4 September 2026.
What does the role cover?
The Receptionist supports both the visitor experience and the day-to-day running of the workplace.
The successful candidate will manage reception, the switchboard, visitors and meeting spaces while also helping coordinate facilities services across the site.
That includes areas such as:
- Cleaning services
- Hygiene services
- Indoor plants
- Stationery
- Beverage services
- Consumables
- Meeting rooms
- Visitor access
This makes the role relevant to someone who already understands how front-of-house service connects with wider workplace operations.
How does facilities management fit into the position?
Facilities coordination is a substantial part of the position.
The Receptionist will monitor workplace conditions, follow up on service requests and escalate maintenance or operational problems when needed.
The role also involves checking whether contracted services meet agreed standards.
That can include cleaning, hygiene and other soft services commonly managed within corporate facilities operations.
Experience in facilities management or workplace services can therefore be especially useful.
What experience is required?
Applicants need four to five years of experience in reception, concierge services, front-of-house, customer service or a similar role.
Experience in these areas may strengthen an application:
- Corporate reception
- Hospitality
- Facilities management
- Workplace services
- Cleaning and hygiene services
- Customer experience
- Office support operations
The position is best suited to someone who has already worked in a professional service setting and can manage several responsibilities at the same time.
Which qualifications are needed?
Grade 12 is required.
A tertiary qualification in Hospitality Management or a related field will be an advantage.
Hospitality training can be useful because the role involves professional service, visitor management, presentation standards and customer experience.
Applicants with practical facilities or workplace-services experience may also be well matched to the position.
What customer service skills matter?
The Receptionist is expected to provide a professional and welcoming service to visitors, contractors, employees and clients.
The role includes handling concerns, responding to service issues and maintaining good relationships with different stakeholders.
Strong communication is important because the Receptionist often becomes the first point of contact for people entering the workplace.
The position also requires good judgement when resolving problems or deciding when an issue needs to be escalated.
What quality checks are involved?
The successful candidate will carry out regular workplace inspections and follow up on service standards.
This includes checking areas such as cleanliness, health and safety, presentation and contracted services.
The role may involve:
- Daily workplace inspections
- Random quality checks
- Monitoring corrective actions
- Escalating health and safety concerns
- Following up on service-provider issues
This introduces a quality-assurance element that goes beyond standard reception work.
What reporting work is required?
The Receptionist will prepare daily, weekly, monthly and ad-hoc operational reports.
Reporting can cover:
- Switchboard activity
- Visitor incidents
- Consumable usage
- Complaints and compliments
- Workplace statistics
- Service performance
Accurate record keeping is important because facilities teams need reliable information to monitor service levels and operational problems.
Microsoft Office skills are therefore part of the role.
Which digital and office skills are useful?
Applicants should be comfortable using Microsoft Office and learning new workplace systems.
The role may involve Excel, Word, Outlook and other tools used for reporting, communication and scheduling.
Good digital skills can help with visitor records, service requests, meeting-room management and operational reporting.
Who is this role best suited to?
The role is best suited to an experienced receptionist who wants broader responsibility within facilities management and workplace services.
Someone who has only handled calls and basic visitor reception may find the position more demanding because it also involves coordination, reporting and service oversight.
Candidates with experience in corporate offices, hospitality, facilities management or outsourced workplace services may have a stronger fit.
Where is the position based?
The position is based in Durban, KwaZulu-Natal, within Tsebo Facilities Solutions.
It is a full-time role and carries reference TSE260828-3.
How do you apply?
Applications should be submitted through Tsebo’s official recruitment platform.
Applicants should make sure their CV clearly shows experience in areas such as reception, facilities coordination, customer service, hospitality or workplace operations where relevant.
It is also worth highlighting:
- Microsoft Office skills
- Corporate reception experience
- Facilities or soft-services exposure
- Customer service responsibilities
- Reporting experience
- Hospitality qualifications
- Cleaning or hygiene service coordination
Applications close on 4 September 2026.
